domingo rogers: Capturing Life in the Fullest

Résumé

 

 

 

Domingo Rogers

domingorogers@gmail.com

Smithfield . NC . Cell . 919 . 454 . 6987

Online Presence

 

 

Google+

DomingoRogersDotCom

LinkedIn

YouTube

CollectorsHangout.tv

Twitter

Facebook

Global Knowledge Training Blog

Facebook Page

 

EXPERIENCE

Center for Professional Development Raleigh-Durham, NC January 2015 – Current
Account Manager January 2015 – Current

  • Providing consultative training recommendations to companies and individuals in multiple States for:
    • Information Technology training
    • Business Process training
    • Project Management training
  • Manage and train new Account Representatives joining the organization
  • Develop competitions for the Representatives for metrics and quotes
  • Assisting in website and marketing updates for improved customer experience

National Institute of Training & Education Charlotte, NC. (working remote in Raleigh, NC.) June 2014 – September 2014
Client Relations Manager June 2014 – September 2014

  • Providing consultative sales support to:

  • Veterans using Post 9/11 GI Bill benefits or  VA Vocational Rehabilitation benefits

  • Individual incumbent workers using Workforce Investment Act (WIA) funds

  • Enterprise level customers in the private sector

  • State and Local Government organizations

  • Assisted in managing the NITE.org social media presence on LinkedIn and Google+

  • Scheduling posts

  • Interacting with potential students using social selling strategies

  • Acted as main chat representative using the Olark Chat platform

  • Engaging visitors that visited NITE.org

  • Answering questions about  IT training, CDL training and Sustainability (Solar) Training

Global Knowledge Training LLC
Cary, NC. April 2006 – May 2014

Global Knowledge, Sales Engineer, January 2012 – May 2014

  • Providing consultative sales support to:
  • Individual students
  • Enterprise level customers in the private sector
  • State and Local Government organizations
  • Leveraging Google Hangouts and iLink to train Global Knowledge field representatives in Canada in the use of Sage SalesLogix
  • Spearheaded a winning presentation to be chosen for the upcoming NC Workforce Development Partnership Conference and listed as a presenter for the November 2012 conference
  • Managing all North American and Canadian outbound correspondence for students who had been registered for public and privately held courses
  • Oversee the Learning Management System offerings across 5 major product lines:
    • Cisco
    • Avaya
    • Microsoft
    • Business Process
    • Project Management
  • Training New Hires within the Outbound Sales Division on how to sell the following training products:
    • Self Paced eLearning modality
    • Virtual Courses modality
    • Learning Management modality
    • eLab products
    • Online Virtual Library
  • Continual management of the Workforce Reloaded Linkedin Group and Workforce Reloaded Google+ Page
  • Contributing writer to GlobalKnowledgeBlog.com
  • To date assisting the Sales Organization in attaining 77% of a $129,423 Million goal for 2012

Global Knowledge, ARRA Program Analyst, October 2010 – December 2011

  • Previously assisted multiple sales channels with the completion of replies to RFPs for Commercial as well as State and Local organizations and companies. Focused on developing strategies and procedures to increase incremental revenue within the focused areas of:
  • eHealth Initiative; Workforce Investment Act; Smart Grid Initiative; Broadband Initiative; & Tribal Nations
  • Documented attainment of 116.3% of a $5 million goal for 2011

Global Knowledge, IT and Business Training Advisor, January 2010 – September 2010

  • Previously assisted individuals within portions of the cities surrounding the greater Washington DC metro area, including Dulles, Manassas, and Chantilly in providing training solutions for organizational projects as well as career development plans as an IT and Business Training Advisor.
  • Documented attainment of 100%+, ($1,085,939) to goal for 2010, by September 28th, 2010

Global Knowledge, Regional Account Manager, June 2008 – December 2009

  • Previously assisted individuals within portions of the states of New York, New Jersey, and the entire states of Connecticut, Kansas, Minnesota, and North Dakota in scheduling private group knowledge training or certification preparation courses as a Regional Account Manager.

Global Knowledge, Training Advisor, June 2006 – May 2008

  • Previously assisted individuals within portions of New York (Manhattan, the Bronx, Staten Island and Westchester County) in the process of scheduling knowledge training or certification preparation courses as a Training Advisor.
  • Over the course of 2008 having achieving 6 months of 100% to 151% to goal
  • January 2007 – December 2007 (1.43% growth quota budget $1,528,000)
  • January 2008 – May 2008 (1.70% growth quota budget $1,558,000)

Mentor 4/Global Knowledge, Cary, NC. April 2006 – Current
Mentor 4, Contract to Hire, April 2006 – May 2006

Specialization in all roles at Global Knowledge:

  • Entering into negotiations with upper level management, (CEO’s, CIO’s, and VP’s) as well as middle management teams, to leverage economy of scale and develop proper training solutions for their needs.
  • Researching and providing key market data on potential customers and markets for Global Knowledge Executives and MidOcean Partners board members
  • Managing customer expectations through service management and negotiations.
  • Generating leads for:
  • Territory Account Managers
  • National Account Representatives
  • Federal Account Representatives
  • Training Advisors that were indirectly managed
  • As a ARRA Program Analyst – chosen to be a part of a precision team to help private/public organizations leverage Federal funding to help pay for training.
  • As a Training Advisor assisted in answering questions and mentoring new team members as they began managing their individual territories as a Training Advisor.
  • As a Regional Account Manager assisted in answering questions, mentoring and developing strategies with new Territory Account Managers (formerly Outside Sales Representatives), Regional Account Managers and other IT and Business Training Advisors.
  • As a Training Advisor – chosen to spearhead the transitioning of the entire North East Territory training management to the Cary, North Carolina headquarters
  • Responsibilities include(d) general territory management, cold-calling by phone and developing relationships with new customers, tailoring private group classes to fit customer’s needs, customizing (adding content) to fit customer’s private group training needs, developing email campaigns, seeking new business growth opportunities with existing accounts, generating quotes, coordinating resources within 19 different product lines with the Resource Team, performing presentations on multiple training modalities, presenting via teleconferences, and providing group training.

Integrated Systems Consultants
Traverse City, MI. January 2005 – March 2006
Integrated Systems Consultants, Account Executive, July 2005 – March 2006
Integrated Systems Consultants, Insides Sales, January 2005 – July 2005
Integrated Systems Consultants/PMP, Traverse City, MI. January 2005 – March 2006

  • Provided in-depth consulting services for companies throughout the state of Michigan with emphasis in Northern Michigan in both telecommunications and computer network management.
  • Assisted businesses with their local Telco along with long distance services.
  • Provided companies throughout Michigan with cable high-speed internet access, DSL, ISDN PRI, dedicated Internet service, web-hosting, computer equipment, and complete network security/management solutions. Responsibilities include generation of leads, account/lead management, handling quote generations, performing presentations by phone and the Internet.
  • Provided data services with partnered companies:
  • AT&T powered by SBC (Only 5 Star Distributor headquartered in Northern Michigan)
  • Verizon (only Gold Partner headquartered in Michigan)
  • Charter Cable
  • Wireless First (Wireless ISP provider)
  • PowerNet Global
  • Provided management and service to client’s information technology networks through company support and security programs.
  • Responsibilities include generation of leads, cold-calling by phone and in person on new accounts, account/lead management, handling quote generations, performing presentations by teleconference and in person, meeting and exceeding quotas.
  • January 2005 – July 2005 ($24,500 quota budget); July 2005 – March 2006 (288,000+ quota budget)

Bluegreen Vacation Club
Traverse City, MI. July 2004 – January 2005

Team Leader, September 2004 – January 2005
Inside Sales. July 2004 – September 2004

  • Direct marketed vacation opportunities in Northern Michigan in the targeted markets of Michigan, Ohio, Illinois, and Indiana in the form of three day, two night get-a-ways
  • Outgoing conversations numbered on a daily basis in the 90-100 conversations with a closing ratio of 2-3 percent a day.
  • Daily tasks included: discussing vacation preferences with clients, closing clients on dates they would like to vacation in Northern Michigan, completing necessary paperwork for reserving vacation packages of clients and turning them over to the verification department.

Auto Net Financial Services
Traverse City, MI. November 2003 – April 2004
Accounts Relations Manager, November 2003 – April 2004

  • Oversaw relationship development between Auto Net Financial Services’ clients and the 300+ authorized dealerships that are located across the United States.
  • Managed the scheduling of appointments for the clients to meet with the Special Financing Managers and solidifying the relationship and sale of vehicles ranging from new and used Domestic Models to Exotic and Foreign makes.
  • Daily tasks included: communicating with clients by phone, fielding incoming phone calls while communicating by email, discussing the needs of clients with special finance managers, discuss ways to improve sales numbers of dealerships with the Owners and General Managers, organizational management with the Managing Director of in-house Sales Staff, and managing past due accounts and receivables.

Configsys
Traverse City, MI. December 2002 – October 2003
Account Manager, December 2002 – October 2003

  • Developed business relationships with System Administrators, IT Directors, CFO’s, and CEO’s of small businesses, regional as well as federal governmental agencies, universities, liberal arts colleges and Fortune 200 companies through cold-calling by telephone.
  • Aided clients in purchasing their obsolete equipment
  • Assisted clients by helping them fulfill their present and future hardware needs in the following hardware lines: Cisco, Compaq Proliant and Alpha machines, IBM RS-6000, HP-9000, and SUN Microsystems.
  • Daily tasks included: overall account management, prospecting, processing orders of configured systems and parts, customer service, and assisting with inventory management.

Bankers Life and Casualty
Traverse City, MI. March 2002 – November 2002
Long Term Care Specialist, March 2002 – November 2002

  • Aggressively pursued leads by phone and in person to aid the senior community.
  • Utilized cross selling initiatives and self-driven advertising systems, offered qualified prospects products to protect themselves against the cost of long-term care, short term convalescent care, Medicare supplement coverage, life insurance for final expenses, and annuities for financial peace of mind during economic flux.
  • Tasks included: Prompt lead follow up with the senior community throughout North Western Michigan, maintaining customer relationships and developing accounts to their maximum potential, maintaining educational requirements set forth by the state of Michigan.

International Teamworks Inc
Traverse City, MI. August 2000 – August 2002
Independent Representative, August 2000 – August 2002

  • Provided long distance, Internet, pager, e-commerce, and voice mail services to corporations and individuals in Traverse City, the surrounding area, and nationwide. Responsibilities included handling of all paperwork, accounts receivable, accounts payable as well as handling and performing presentations by phone and the Internet.

PROFESSIONAL TRAINING

  • Venture-Lab.org; Chuck Eesley – Information Technology Entrepreneur class (Spring 2012; Self-Study)
  • Sales Training; Southwestern Consulting (Global Knowledge, January 2012)
  • PMP Prep Boot Camp (Global Knowledge, August 2010)
  • Inside Sales Training; Art Sobczak (Global Knowledge 2010)
  • IT Project Management (Global Knowledge 2009)
  • Communication and Negotiation Skills (Global Knowledge 2007)
  • Sales Training; Jack Ryan and Associates (Global Knowledge 2007)

EDUCATION

Houghton College, Studio Art with a Graphic Design concentration, Houghton, NY
Vintage Grove Academy, Apex, NC. (High school)

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