Specialization in all roles at Global Knowledge:

• Entering into negotiations with upper level management, (CEO’s, CIO’s, and VP’s) as well as middle management teams, to leverage economy of scale and develop proper training solutions for their needs.
• Managing customer expectations through service management and negotiations.
  
• Generations of leads for:
  • Territory Account Managers
  • National Account Representatives
    
  • Federal Account Representatives
    
  • Training Advisors that were indirectly managed

• As a Training Advisor – chosen to spearhead the transitioning of the entire North East Territory training management to the Cary, North Carolina headquarters
• As a Training Advisor assisted in answering questions and mentoring new team members as they began managing their individual territories as a Training Advisor.
• As a Regional Account Manager assisted in answering questions, mentoring and developing strategies with new Territory Account Managers (formerly Outside Sales Representatives), Regional Account Managers and other IT and Business Training Advisors.

• Responsibilities include(d) general territory management, cold-calling by phone and developing a relationships with new customers, tailoring private group classes to fit customer’s needs, customizing (adding content) to fit customer’s private group training needs, developing email campaigns, seeking new business growth opportunities with existing accounts, handling quote generations, coordination of resources within 19 different product lines with the Resource Team, performing presentations on multiple training modalities,  teleconferences, and providing group training

Integrated Systems Consultants

Traverse City, MI. January 2005 – February 2006

Integrated Systems Consultants, Account Executive, July 2005 – March 2006

Integrated Systems Consultants, Insides Sales, January 2005 - July 2005

Integrated Systems Consultants/PMP, Traverse City, MI. January 2005 – February 2006

• Provided in-depth consulting services for companies throughout the state of Michigan with emphasis in Northern Michigan in both telecommunications and computer network management.

• Assisted businesses with their local Telco along with long distance services.
• Provided companies throughout Michigan with cable high-speed internet access, DSL, ISDN PRI, dedicated Internet service, web-hosting, computer equipment, and complete network security/management solutions. Responsibilities include generation of leads, account/lead management, handling quote generations, performing presentations by phone and the Internet.

• Provided data services with partnered companies:
  • AT&T powered by SBC (Only 5 Star Distributor headquartered in Northern Michigan)
  • Verizon (only Gold Partner headquartered in Michigan)
  • Charter Cable
  • Wireless First (Wireless ISP provider)
  • PowerNet Global

• Provided management and service to client’s information technology networks through company support and security programs.

• Responsibilities include generation of leads, cold-calling by phone and in person on new accounts, account/lead management, handling quote generations, performing presentations by teleconference and in person, meeting and exceeding quotas.
  • January 2005 – July 2005 ($24,500 quota budget); July 2005 – March 2006 (288,000+ quota budget)

Bluegreen Vacation Club

Traverse City, MI. July 2004 – January 2005

Team Leader, September 2004 – January 2005

Inside Sales. July 2004 – September 2004

• Direct marketed vacation opportunities in Northern Michigan in the targeted markets of Michigan, Ohio, Illinois, and Indiana in the form of three day, two night get-a-ways
• Outgoing conversations numbered on a daily basis in the 90-100 conversations with a closing ratio of 2-3 percent a day.
• Daily tasks included: discussing vacation preferences with clients, closing clients on dates they would like to vacation in Northern Michigan, completing necessary paperwork for reserving vacation packages of clients and turning them over to the verification department.

Auto Net Financial Services

Traverse City, MI. November 2003 – April 2004

Accounts Relations Manager, November 2003 – April 2004

• Oversaw relationship development between Auto Net Financial Services’ clients and the 300+ authorized dealerships that are located across the United States.
• Managed the scheduling of appointments for the clients to meet with the Special Financing Managers and solidifying the relationship and sale of vehicles ranging from new and used Domestic Models to Exotic and Foreign makes.
• Daily tasks included: communicating with clients by phone, fielding incoming phone calls while communicating by email, discussing the needs of clients with special finance managers, discuss ways to improve sales numbers of dealerships with the Owners and General Managers, organizational management with the Managing Director of in-house Sales Staff, and managing past due accounts and receivables.

Configsys

Traverse City, MI. December 2002 – October 2003

Account Manager, December 2002 – October 2003

• Developed business relationships with System Administrators, IT Directors, CFO’s, and CEO’s of small businesses, regional as well as federal governmental agencies, universities, liberal arts colleges and Fortune 200 companies through cold-calling by telephone.
• Aided clients in purchasing their obsolete equipment
• Assisted clients by helping them fulfill their present and future hardware needs in the following hardware lines: Cisco, Compaq Proliant and Alpha machines, IBM RS-6000, HP-9000, and SUN Microsystems.
• Daily tasks included: overall account management, prospecting, processing orders of configured systems and parts, customer service, and assisting with inventory management.

Bankers Life and Casualty

Traverse City, MI. March 2002 – November 2002

Long Term Care Specialist, March 2002 – November 2002

• Aggressively pursued leads by phone and in person to aid the senior community.
• Utilized cross selling initiatives and self-driven advertising systems, offered qualified prospects products to protect themselves against the cost of long-term care, short term convalescent care, Medicare supplement coverage, life insurance for final expenses, and annuities for financial peace of mind during economic flux.
• Tasks included: Prompt lead follow up with the senior community throughout North Western Michigan, maintaining customer relationships and developing accounts to their maximum potential, maintaining educational requirements set forth by the state of Michigan.

International Teamworks Inc

Traverse City, MI. August 2000 – August 2002

Independent Representative, August 2000 – August 2002

• Provided long distance, Internet, pager, e-commerce, and voice mail services to corporations and individuals in Traverse City, the surrounding area, and nationwide. Responsibilities included handling of all paperwork, accounts receivable, accounts payable as well as handling and performing presentations by phone and the Internet.

PROFESSIONAL TRAINING

• PMP Prep Boot Camp (Global Knowledge, Scheduled for August 2010)
• Inside Sales Training; Art Sobczak (Global Knowledge 2010)
• IT Project Management (Global Knowledge 2009)
• Communication and Negotiation Skills (Global Knowledge 2007)
• Sales Training; Jack Ryan and Associates (Global Knowledge 2007)

EDUCATION

Houghton College, Houghton, NY. Completed 1 year. Pursuit of a Studio Art Major with a Graphic Design Concentration

Vintage Grove Academy, Apex, NC. Graduated May 1998. Concentrated studies in Graphic Design with a Design internship at the Baptist State Convention of North Carolina